This mattress is still holding up very well. I no longer use it as frequently as when I first received the mattress but when guests come to stay over I take it out of the storage bag and blow it up without a problem. I am still quite pleased with the purchase.
I got my Soundasleep air mattress last week. Given my living situation in the past year I have been using air beds quite a bit and have had (unfortunately) more than a few models. So far I have been pretty impressed with this one.
The first night I slept on it was great. The mattress blew up very quickly (you just flip the switch and it automatically starts inflating – no valves to open or close). The bed is the right height for me and has a nice soft top to it. I put some sheets on it and slept like a dream.
I did notice that the mattress seemed to lose a small amount of air over the course of the second night. I thought there might be a leak in the product and reached out to customer support via their website. Having owned my fair share of air mattresses over the years my experience with these companies is that they do not want to be bothered after a sale – basically you are on your own after purchase.
I got a support rep on my first call after only a couple minutes, and she seemed eager to help me. The rep said that the mattresses are made from PVC, a plastic material that naturally stretches, and that stretching was normal during the first couple of uses (evidently SoundAsleep does something during production to minimize this stretching). The rep suggested that this natural stretching was likely the cause and that I should deflate the mattress fully, reinflate one more time and then try it for one more night. She seemed very certain that would solve the issue and the mattress would remain firm once it was fully stretched out. She even offered to follow up with me in a few days to make sure everything was working normally. The prompt and helpful support was refreshing and a nice change from the normal customer support these days.
I followed her advice and the mattress did stay very firm the following evening. I followed up with an email letting her know it worked as suggested and within 15 minutes the same rep responded that she was happy to help out.
As a Prime member, and frequent Amazon user, I am a huge fan of outstanding customer service. The fact that the rep was so thorough really made me feel good about the purchase. I’ll definitely update this review in the future but I am sold on this product today and would recommend it to friends and family.
PACKAGING: The air mattress with built-in pump arrived well packaged in a large, sturdy, cardboard box with the company logo. As the air mattress itself is heavy I appreciated the durable cardboard support and inner cardboard lining which preventing me from slicing into the mattresses when opening the package. I have made that mistake in the past.
TOP UP: All air mattresses stretch over the initial few inflations. My first night with the product I feel as though the PVC stretched slightly, but not nearly as much as other brands I have used in the past - perhaps 5% at most. Nonetheless, the first night I needed a small top-off from the built-in pump for about 10 seconds to get back to my desired firmness.
MOTOR: This air mattress with the built-in pump is very user friendly compared to other models I have used over the years. The electric cord plugs into any standard wall unit and inflates quickly. I have timed the inflation at exactly 4 minutes. I tested this inflation over 4 separate cycles, and each one reached my firmness level in the same time. I have slept on other brands (Intex) that inflate in 3 minutes but that brand continuously leaks air over the course of the night. The Soundasleep motor is foolproof in its simplicity. A clockwise turn inflates the mattress and a counterclockwise turn deflates the mattress. They claim the motor is quieter than other brands. While this may be true, the motor still generates a moderate amount of noise when inflating, comparable, yet slightly quieter than a vacuum.
CONSTRUCTION: The manufacturer describes the mattress as standard queen sized, and after using my trusty measuring tape, I found this to be accurate." The top of the mattress has an extra layer of material which has a micro fiber feel. Standard queen sized sheets fit on the mattress decently well, although after continued use I noticed them starting to fall off. The 40 coil air beam construction adds smooth and comfortable support. These are not real coils like a traditional mattress but the points in the mattress where the material is welded together. The air mattress remained very flat all night without any bulging or sinking in particular areas.
COMFORT: This mattress has now been slept on 4 times - twice alone until my traditional mattress was delivered, once with my wife, and once by a friend. The mattress exceeded my comfort expectations. The 19-inch height made it feel like I was sleeping on a traditional box spring bed, rather than an air mattress on the floor. The mattress top added softness and made it much more comfortable to sleep on throughout the night. While sleeping alone, the mattress dropped very marginally towards the middle but it was not severe at all like I have experienced with other brands. While sleeping with my wife on the mattress it remained really firm through the night. The mattress is made for both single sleepers and couples. The max weight is 500 pounds. My wife and I top out at 300 pounds and felt like it could have easily supported twice as much weight.
CUSTOMER SUPPORT: Soundasleep offers a full year guarantee. I have not had a chance to use the customer support but will update this review if/when I do attempt to contact the company.
PRICE: The air mattress sells for a little over one hundred dollars which is over $75 cheaper than much lower quality products in the big box stores. I saw a Queen sized air mattress in Bed Bath for $250 and couldn't believe the price tag. I do not understand how Soundasleep is making money on such an excellent product at this price point, but their loss is our gain.
WHO COULD USE THIS: Anyone who is tired of going to Target, Sears, Bed Bath or Kmart and spending a lot of money on an inferior product. This air mattress is queen sized so it would likely not work for you if you are space constrained and have a small apartment. If you have the room for a queen, then this mattress is the best there is. It works well with singles as well as couples and probably even pets. It is clearly designed for indoor home use and not for camping. If you are looking for a camping mattress there are a number of other products better suited specifically for this activity.
BOTTOM LINE: This mattress is a no brainer for someone looking for a quality product. There might be slightly cheaper air mattresses out there but I have bought those in the past and always been disappointed. The Soundasleep Dream Series with ComfortCoil technology is a keeper. I highly recommend it!